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Browsing Posts tagged Customer Service

HOME SHOW BRINGS CONWAY INTO THE COMMUNITY

December 27, 2011 No comments

Conway's Swampscott Team at the Lynn Chamber of Commerce

Jack Conway, Realtor’s Swampscott Office recently hosted a booth at the Lynn Chamber of Commerce’s Home, Garden and Health Show. The event, which took place at Swampscott High School from 10 a.m. to 4 p.m., drew hundreds of visitors to view the wares of vendors ranging from cosmetic dentists to mortgage lenders, along with cooking demonstrations, guest lectures and a keynote speech by Dr. Sheldon Sevinor, a celebrated plastic surgeon.

“The home show was a great chance for my agents to get out and talk real estate with potential buyers and sellers and other members of the community,” said Conway-Swampscott Manager Tim Knowlton. “We were the only Realtors there, and we came away with many new friends and several new customers.”

Hosting the Conway booth during the day-long event were Swampscott sales associates Lisa Scourtas, Amanda Brawley, Paul Ferraro, Teresa Flaherty, Sue Garcelon, Barbara Kennedy-White, Glenn Kessler, Ronnie Northrop, and Sue Sinrich, as well as loan specialist Chris Curran of New England Mortgage Partners, the financial arm of Jack Conway, Realtor.

For all of your real estate needs, contact Conway-Swampscott at 781-584-4757 or email Swampscott@jackconway.com.

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NEVES-COITO JOINS NEW ENGLAND MORTGAGE PARTNERS

December 19, 2011 No comments

Susana Neves-Coito

New England Mortgage Partners (NEMP), an affiliate of Wells Fargo Home Mortgage and Jack Conway, Realtor, recently welcomed Susana Neves-Coito to its growing staff of mortgage consultants.

Neves-Coito brings 20 years of experience as a loan officer in Southeastern Massachusetts to her NEMP post. Fluent in Portuguese, English and Creole, she will offer a full line of home mortgage products to customers in the Dartmouth, New Bedford and Fall River areas.

“I have worked for Citizens’ Bank, Bank of America, and other large financial institutions,” said the South Dartmouth mother of two. “But I chose to come to New England Mortgage Partners because it is a small company with a large company behind it. Wells Fargo is a home mortgage giant, and Jack Conway, Realtor has earned a name in Massachusetts for honest and fair dealings for 55 years. That gives me and my customers the best of both worlds.”

Rosemary O’Neil, branch manager of NEMP, is “thrilled” to have Neves-Coito on her South Coast mortgage team. “Susana is very well known in the New Bedford and Dartmouth area, and we are fortunate to have her with us,” said O’Neil. “She has earned numerous awards as a loan officer and built a reputation that is highly respected in our industry.”

Neves-Coito serves as chairman of the Community Services Committee for the New Bedford Board of Realtors and teaches first time homebuyer classes for the City of New Bedford and Catholic Social Services of Fall River. She was named First Affiliate of the Year for the New Bedford Board of Realtors and is a member of the Southeastern Massachusetts Board of Directors for the Department of Mental Health.

A native of Portugal, she immigrated to America with her family as a young child. She earned a bachelor’s degree at UMass-Dartmouth and a master’s in financing from Boston University. She and her husband David live in South Dartmouth with their son Mathew. Their daughter Nicole Souza is serving in the U.S. Navy.

For all of your mortgage and home financing needs, contact Susana Neves-Coito at 800-370-0126 or email Susana.neves-coito@nemtgpartners.com. To find out more about the communities Jack Conway serves or for more info on South Shore homes for sale, contact Jack Conway today.

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CONWAY MARKS NEW WEBSITE MILESTONE

July 7, 2011 1 comment

It’s Been 1 Year Since the Launch of the NEW Jackconway.com!

Agents, managers and staff at Jack Conway, Realtor gathered recently for a rousing celebration of the first anniversary of the company’s Next Generation website jackconway.com. Everyone shared in a piece of birthday cake, decorated with an image of the front page of the website.

Since June 1, 2010, when Conway redesigned and retooled the website, traffic and customer engagement has risen dramatically.

“I think we can all say this has been an unqualified success,” said Conway Marketing Director Al Becker. “And the best part of this website is it can keep getting better and improve as new trends and technologies emerge.”

Mapped Property Search on Jackconway.com

Mapped Property Search

One recent example of these improvements is the “mapped search” tool that allows buying customers to pinpoint areas where they are looking for homes. Another new development is the mobile optimization of the site, providing service to jackconway.com on the vast majority of mobile devices and tablet PCs.

All of this is taking place because of the hard work of the Conway staff, through its web team at Boston Logic Technology Partners.

We are so pleased with Boston Logic and all they’ve done for us,” said Conway CEO Carol Bulman. “They are an excellent partner and along with our team, we are poised for a bright future.”

Long known as a forward-thinking real estate company, Conway supports its agents with the best tools of the trade, including jackconway.com, but also strategic digital marketing plans, a virtual back office, state-of-the-art CMA tools and web-to-print solutions.  If you want to join the Conway Team, click here to learn more about what we offer our agents.

New Website 1 Year Anniversary

New Website 1 Year Anniversary

Photo:
Chairman Jack Conway and CEO Carol Bulman cut the cake celebrating the first birthday of the Next Generation jackconway.com.

Achievements, Buying a Home, Careers, Community, Education, Events, Our Story, Relocation Services, Selling Your Home , , , , , , , , , ,
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CONWAY PARTNERS WITH TRULIA, INC.

May 31, 2011 No comments

Jack Conway, Realtors recently announced its partnership with Trulia, Inc. to supply thousands of its residential listings to the “fastest-growing U.S. real estate website.” Entering into this marketing agreement will allow the millions of users of Trulia easy access to Conway’s premium real estate listings. Conway will leverage this partnership to help its offices maintain a dominant presence in their respective markets.

Now when consumers search for homes with matching criteria on Trulia, Conway listings appear as “Premium Listings.” Also, individual Conway sales professionals can elect to work with Trulia to participate in the Trulia Voices community. This gives Trulia users one-click access to the specific sales professionals who represent the properties that interest them most.

“We’re excited to announce our alliance with Trulia, one of the fastest-growing real estate search sites on the Internet,” said Conway CEO Carol BulmTrulia Real Estate Searchan. “Much like our re-launch of jackconway.com, this move to partner with Trulia shows our commitment to being at the forefront of real estate technology. Trulia attracts millions of unique visitors each month to its site and it’s a great place to showcase our listings.”

Trulia, Inc. is a residential real estate search engine and the fastest-growing U.S. real estate website. This website has revolutionized online home search by offering a rich, intuitive user experience that points consumers directly to listings on agent and broker websites. By partnering with of agents and companies in the real estate industry, Trulia helps more than 3.6 million unique visitors per month find information on homes for sale using custom search criteria. The site also provides market trends and neighborhood data at the hyper-local level, as well as Trulia Voices, a real estate Q&A community, which enables consumers and professionals to exchange information about their local markets.

This partnership exemplifies Conway’s commitment to customer service as well as maintaining and enhancing its presence in the real estate industry. To learn more information about other services Jack Conway, Realtors provides, contact an agent today!

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CONWAY COMMERCIAL CONNECTION LEARNS ABOUT APPRAISALS

April 30, 2011 No comments

Shaun Fitzgerald, vice-chairman of the Town of Easton’s Board of Assessors, was the enthusiastic guest speaker at a recent meeting of the Conway Commercial Connection in Abington. Fitzgerald spoke to a group of Jack Conway Realtors about the commercial appraisal process and how to calculate a capitalization rate on income-producing property.

“The capitalization or ‘cap’ rate is the ratio between the net operating income produced by an asset and its original purchase price, or alternatively, its current market value,” said Fitzgerald. “Simply put, capitalization rates are an indirect measure of how fast an investment will pay for itself.”

Shaun Fitzgerald Speaks at Conway Meeting

Appraisor Shaun Fitzgerald Speaks at Conway Meeting

“Shaun was a great speaker and instructor,” said Tom Rudolph, director of the Abington Commercial Connection. “He gave us all a much better understanding of how to establish a cap rate, which is used in valuing commercial property.”

Tony Vacca, a broker from the Norwell-based Conway Commercial Group, was among those who attended Fitzgerald’s session. “It’s always good to hear what’s happening in this ever-changing market from an appraiser’s perspective,” said Vacca. “As an assessor for the town of Easton, Shaun had a tremendous amount of knowledge to share with us, and it applies directly to our business.”

Fitzgerald’s presentation was the latest in a series of informational meetings held at the Conway Commercial Connection on Rte. 123 in Abington, a recently established branch of the 42-office Jack Conway & Company. To speak further about commercial property appraisal contact a Conway Commercial real estate agent today!

Photo: Easton Assessor Shaun Fitzgerald (center with book) was welcomed to a Conway Commercial Connection meeting by Conway agents, from left, Steve Damon, Jay Chaisson, Tom Rudolph, Tony Vacca, Mike Petruzzo, Denis Lilla and Lou Cabana.

Commercial Real Estate, Education, Events, Financing , , , , ,
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WELCOME TO OUR WORLD

March 16, 2011 1 comment

New Social Media Platform puts Conway Agents on Cutting Edge

Global Online Network with 'Our World'Agents and managers at Jack Conway & Co. were among the first in the country to launch Our World, a communication platform developed by the Leading Real Estate Companies of the World network.

Our World is a brand-new interface available only to LRE members across the country (and across the globe) that gives Conway agents access to webinars, discussion forums, and opportunities for peer-to-peer collaboration.

The Our World community includes the Institute 2.0 online learning system, a rich catalog of courses, articles, how-to resources, and multimedia presentations designed to help sales agents improve their business.

Our Work New Social Media Platofrm for Leading RE Members

In recognition of the company’s leadership in rolling out this new platform, Jack Conway & Co. CEO Carol Bulman was invited to participate in a panel discussion at the Leading RE annual convention in Las Vegas in early March.  Bulman and representatives of other companies from across the country, as well as the consultants who developed many of the features of Our World and the Institute, discussed the ways in which sales agents are maximizing these social media resources to better serve buyers and sellers.

Institute 2.0 by LeadingRE Companies of the World

Agents have 24/7 access to the interactive online courses directly from the Conway Virtual Office, a feature the company launched for its agents nearly a year ago.  As a complement to the intranet, online forms, and resources in the Virtual Office, the Our World discussion forums keep agents informed in a way no other social media platform is capable of doing.

The community allows for networking within the Conway system – which consists of 42 offices from the North Shore, Boston, South Shore, South Coast, and Cape Cod – and within a community of non-competitive peers at independent real estate companies across the country.

Agents also can link to Inside LeadingRE, another exclusive area that contains documents, articles, and tools that Leading Real Estate Companies of the World provides its members, organized by category and ranging from business development and international services to LRE’s preferred vendors and marketing tools.

If you’re interested in starting a new career in real estate, or want to become a successful member of one of the leading real estate companies in Massachusetts- contact us today!

Careers, Conway Classic Homes Division, Education, Luxury Real Estate, Our Story , , , , , , , , , , , , , , , ,
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HOLIDAYS ARE OVER, BUT THE MEMORIES CONTINUE

January 5, 2011 No comments

Holiday time is eventful here in Conway Country.  The month of December is jam-packed with holiday parties and lots of opportunities to celebrate this special time of year together.

There are many things I am grateful for this year – my family, my friends, good health, and all of you, our Conway agents in the field.  When I make my way from one holiday gathering to the next, I’m reminded over and over of all the wonderful people who dedicate themselves to this company every day.

These good folks cannot count on a weekly paycheck, but they work diligently to serve their customers to the best of their ability.  They are not only Realtors, but counselors, problem-solvers and friends.  They are counted on to be there at night, during snowstorms, on Christmas Eve; whenever a potential buyer wishes to visit a home or a seller asks for a face-to-face discussion.  If a property is vacant and a window breaks, they arrange to get it fixed.  If an ad isn’t working, they rewrite it.  If a property isn’t selling they examine the reasons why and suggest a remedy.

Thank You from Carol Bulman

You serve your clients and customers by making yourself available when it might not be convenient to do so.  You leave family dinners early, miss out on parties, and eat on the run.  I guess I appreciate those kind of sacrifices even more during the holidays than at any other time.  What you do on a daily basis to benefit your customers, your sales team, and your company does not go unnoticed or unappreciated.  We thank you for it and wish you a new year filled with great rewards for jobs well done.

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REAL ESTATE SALES MARKET SHOWING SIGNS OF LIFE

December 23, 2010 No comments

The Jack Conway Real Estate Company just released figures showing their sales put under agreement during November were up by an amazing 42-percent over the same month a year ago.

The sales included units sold in the 42-office Eastern Mass. chain, including sales in the Commercial and Foreclosure sales departments.

The figures were announced by CEO Carol Bulman and seemed to substantiate Chairman Jack Conway’s optimistic prediction that sales in 2011 will be up 25 percent over 2010.

Sales Executive Dick Cahill stated that, “Customers are responding to the market with a lot more confidence than in prior months.”

Rosemary O’Neil, head of Conway Home Mortgage added, “Programs and record low interest rates are really helping us to ring the bell.” O’Neil added that November home mortgage originations were almost double from the same period a year ago.

“All in all,” stated Chairman Jack Conway, “Those figures indicate that the hard crust on the market is beginning to crack. The next move will be more activity on the part of speculative builders.”

Jack Conway, Realtor, which began its business in a Hingham storefront in 1956, is now one of the largest independent real estate companies in Massachusetts. The firm has 42 sales offices specializing in South Shore homes for sale, 700 agents and its own lending arm, Conway Home Mortgage, a joint venture with Wells Fargo.
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PETER RUFFINI JOINS CONWAY TEAM

December 23, 2010 No comments

Marshfield — Peter Ruffini, a state and national leader in the real estate industry, is the newly appointed regional manager of Jack Conway, Realtor’s Marshfield sales office. Ruffini, a former president of the Plymouth and South Shore Association of Realtors (PASS), specializing in homes for sale in Plymouth MA, is the 2011 Secretary/Treasurer for the Massachusetts Association of Realtors. He is also a past director of the National Association of Realtors and the 2009 Realtor of the Year for PASS.

“Peter’s credentials speak for themselves, and we are thrilled to have him lead our Marshfield office,” said Conway CEO Carol Bulman. “He officially starts his post on Jan. 1 and he has great plans for the new year.”

Those plans include tapping into the skills and knowledge of his existing sales force, formerly led by Manager Grace Alvey, who recently opted to re-enter the sales staff, and building up his team through active recruitment efforts. “Everyone in the office is smart and motivated and I am looking forward to working with them to gain a larger market share in our area,” said Ruffini, a Plymouth native. “I hope to staff up and help Jack Conway-Marshfield have an excellent 2011.”

Peter Ruffini will be Conway-Marshfield manager beginning Jan. 1.

Ruffini is a longtime Realtor, broker and co-owner of a South Shore homes for sale realty firm. “I decided to make a career change because I wanted to work for a larger organization with more resources to offer its agents and customers,” he said. “But I wanted to join a company that was similar in values to my own with a personal, supportive atmosphere and a keen sense of honesty and integrity. Jack Conway Co. was a perfect match.”

A Conway co-worker, Lenny Harris, who was recently inducted to a second term as president of the Certified Residential Specialists (CRS) group, may have played a part in bringing Ruffini into the Conway Country fold. “Lenny and I had worked together on a number of initiatives at PASS, and I knew he was a good worker and a great guy,” said Ruffini. “He has been with the Jack Conway Mansfield office for a long time, and I once asked him ‘What keeps you there?’ His answer was ‘the support systems and the opportunity to be heard and listened to.’ That meant a lot to me. He gave me the real deal, he didn’t fluff it up.”

Living most of his life in Plymouth, Ruffini formerly served on the board of directors for the Plymouth Boys and Girls Club and he currently coaches youth sports. He and his wife Jaime live in Carver with their four children.

For all of your real estate needs or to join the staff of the Jack Conway-Marshfield office, contact Peter Ruffini at 508-837-2877 or email pruffini@jackconway.com

Community, Awards, Our Story, Events, Careers

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SALES TRAINING AT CONWAY

November 24, 2010 No comments

I enjoyed listing to a trainer at a recent Conway Managers Meeting, held in our Norwell classroom, give an overview of a program that Tom Hopkins, renowned real estate sales trainer, would be covering at an upcoming event “Winning Everyday.”  He reminded us of some great ways to help us assist our customers better:
  • Get out into the community and get to know people.  The more people know us, the more they will trust us and want to do ask us to represent them during what is probably the largest investment they will make in their lives

  • Be sure to spend more time listening than talking… make sure that you know what your buyers and sellers really want.  They have asked us to represent them therefore we need to take the time to understand what exactly they want from us during the buying and selling process.

  • Be sure to take the time to let your customers know what we can do to assist them; through marketing, research and time commitment.

  • Buying and selling a home is a stressful situation and it’s important that we help our buyers and sellers to overcome any possible road block or confusing situation that might arise.

  • Make sure you show your appreciation to your buyers and sellers – they deserve it!

  • We also heard about how important it is to have balance in our lives. Since much of this job is 24/7, we need to work on having balance between our work and personal life. We need to balance 7 areas of our life; Career, Spiritual, Social, Financial, Family, Physical Health, and Mental/Education.

It was a great hour reviewing whether we are servicing our customers to the best of our ability as well as keeping balance in our lives.
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Jack Conway | 137 Washington Street | Norwell MA 02061 | Tel: 1.800.283.1030, Fax: | Email: info@jackconway.com

Copyright © 2010 Jack Conway. All rights reserved.

The data relating to real estate for sale on this site comes from the Broker Reciprocity (BR) of the Cape Cod & Islands Multiple Listing Service, Inc. Summary or thumbnail real estate listings held by brokerage firms other than Boston Logic are marked with the BR Logo and detailed information about them includes the name of the listing broker. Neither the listing broker nor Boston Logic shall be responsible for any typographical errors, misinformation, or misprints and shall be held totally harmless. This site was last updated 05/12/2010. All properties are subject to prior sale, changes, or withdrawal.

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