Nancy Hughes Jack Conway Realtors Humphrey Street Swampscott MA 01907 ! Dear Nancy ! I want to take a moment to write a letter of praise for Lisa Scourtas. I have dealt with many realtors and by virtue of my membership in the bar am also licensed to sell real estate. I probably know 80% of the realtors on the North Shore. ! About six months ago I began thinking about selling my home in Swampscott and downsizing. At one point I decided to just deal with listing realtors so that it would be easier to coordinate "showings" and get into properties which were quickly being scooped from the market. From September 2013 I dealt with many realtors and happened to call Lisa as she was the realtor for a listing I was interested in seeing. ! Lisa's responsiveness was superior to all I experienced. She quickly set up a showing asking me what I liked and didn't like and over the next months we worked together as there was always a prompt response a critical eye and feedback to hone what exactly I was looking for. We spoke at least once a day and Lisa forwarded me properties she thought I may have an interest in. She was patient professional and readily available with suggestions while always understanding that I was in the driver's seat. ! My visits to the Jack Conway office in Swampscott became frequent where I found all to be welcoming and friendly. Within two months I was able to clearly identify what felt "comfortable" to me and we visited and revisited and revisited potential homes. ! This was an emotional process for me as I was moving from my home of 23 years downsizing splitting my time between the North Shore and Florida and closing my own professional office of 30 years at the same time. ! My daughter and I needed to find a place suitable for us both and Lisa was especially tuned into the fears that my daughter had in leaving the only home that she had ever known. ! In this quest I began to see the great disparity in brokers. I had previously worked with another agency which was a huge disappointment. Together Lisa and I experienced brokers who showed up late without listing sheets and with no knowledge of the properties they were marketing. Lisa always tracked down the information for me followed up on each showing and on all three of the offers I ended up putting in. She helped me be subjectively objective and in the end I believe she saved me money by advising me to hang tight with the offer I put in on the property I am about to purchase. ! Even after my offer was accepted the listing broker (from another agency) faiied to show up for subsequent showings failed to timely provide the Sellers Statement failed to timely provide the draft P&S and even refused to relay a verbal counteroffer which was ultimately accepted by the Sellers after Lisa followed up with a written counteroffer and insisted on it being presented. ! although I know I am not Lisa always treated me as if I was her only client. I am now traveling and Lisa is following through on my behalf with the inspection the walkthrough and virtually did all the things typically done by the listing broker. ! Lisa is a tireless worker and advocate for her clients. I want you and your agency to know how very much I appreciate it. ! When I list my house this Spring it will be with Lisa. The Market Analysis she prepared for me is thorough. realistic and well substantiated with empirical data. ! You are fortunate to have such an asset in your agency. Best wishes for a happy holiday season. ! Best ! Neila ! Neila J. Straub 6 Bay View Drive Swampscott MA 01907