Susan took the time to understand what we wanted helped us understand what we could actually afford and went above and beyond to help us find our dream home. She was always quick to address any concerns we had regardless of how ridiculous or blown-out-of-proportion they may have been. She connected with us regularly during the process even during the "down times" to check-in see how we were feeling about the whole process and to ask us if we had any questions for her. Even after closing she was looking out for our well-being alerting us to something she found in the closing documents that may have been an issue (it wasn't) and following up with the attorney on her own to verify. I will definitely recommend Susan to friends and family if I hear that anyone is considering looking for a new house.