Paula was always available to help with questions and she always had the answer. The few times (and I mean few) that she didn't she was not reluctant to say she would ask her manager. Paula is currently working on the sale of my mother-in-laws house. Believe me when I say this is not an easy task. My mother-in-law has no experience in selling a home and is not good about making decisions. Her hand has to be held every step along the way. Paula has gone above the call of duty. There is really know to explain what she is dealing with right now and yet she never falters.Paula gets an A++