If we could we would give Mary a 10! We realized we were asking for a tenant in challenging times. Mary managed our expectations about how long the process could take by giving us a realistic timeline she carefully delineated concerns about more apartments on the market at this time than usual and explained how fewer people were looking for apartments due to the decrease of students moving into the city because of remote classes being offered at colleges. She did all this while at the same time letting us know she was hopeful she could help us find a tenant. She was honest and realistic and optimistic. She gave us a very careful and accurate assessment of what we should expect. Mary did her job with the highest level of professionalism. She made the necessary phone calls to check a potential tenants' references and as a result saved us from what could have been a very costly and frustrating experience. She made sure we were being protected by doing her job extremely well. It did take a long time to find a tenant but Mary had prepared us for that and we were not disappointed. Throughout the whole process Mary kept us informed about what was happening she made a few suggestions about things we could do to improve our search for a tenant. We took her suggestions and it worked out for us. Although a bit more expensive for us in the short run it was something we needed to discuss and Mary did not shy away from a tough discussion. It is clear she understands the market and is a true and caring professional. Most importantly we trusted Mary her market knowledge and her word.