Susan went above and beyond in every point of the transaction of the sale of our condo. It was our first time selling a home and she walked us through every step with such care and treated us like family. To no fault of hers we had several hiccups and she was so reassuring and confident that everything would work out and it did. Even with a pandemic hitting in the middle of things thus throwing both us and potential buyers for many loops she was level-headed and ultimately got the job done. She is honest and caring but tough when she needs to be and was very dependable in terms of communication and follow-through as well. We would absolutely recommend her to anyone.